Privacy policy

KINZA FLOWERS

Last Updated: 8 October 2026

1. Introduction

At Kinza Flowers, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, purchase our products, book our services or communicate with us.

By using our website, you acknowledge the data practices described in this Privacy Policy.

Kinza Flowers operates in Dubai, United Arab Emirates.

2. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

- Full name

- Email address

- Contact number

- Billing and delivery addresses

- Recipient's name, contact number and delivery address

- Order details and purchase history

- Personalised messages accompanying flower arrangements

Payment Information

Payments are processed through secure third-party payment providers.

We do not directly store complete credit or debit card details on our website.

Website Usage Information

We may automatically collect certain technical information, including:

- IP address

- Browser type

- Device information

- Pages visited

- Website interactions

- Cookies and similar tracking technologies

This information helps us understand how visitors use our website and improve their shopping experience.

3. How We Use Your Information

We collect and process personal information for legitimate business purposes, including:

- Processing and fulfilling flower orders

- Arranging deliveries

- Confirming orders and providing updates

- Managing flower workshop bookings

- Responding to customer enquiries

- Providing customer support

- Processing payments and refunds

- Improving our products, services and website

- Preventing fraudulent transactions

- Meeting applicable legal and regulatory obligations

Where permitted by law and subject to applicable consent requirements, we may also use your information to send promotional offers, seasonal collections, workshop announcements and other marketing communications.

You may unsubscribe from marketing communications at any time.

4. Flower Deliveries and Recipient Information

To fulfil flower deliveries, we may collect information about the intended recipient, including their name, telephone number and delivery address.

This information is used to coordinate and complete deliveries.

Where necessary, recipient information may be shared with our authorised delivery partners.

We request that customers provide accurate recipient details and have an appropriate basis for sharing those details with us.

5. Payment Security

Kinza Flowers uses third-party payment service providers to process online transactions securely.

Payment information is handled in accordance with the security practices of the relevant payment provider.

We take reasonable measures to protect customer information against unauthorised access, disclosure, alteration or misuse.

However, no online transmission or storage system can be guaranteed to be completely secure.

6. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business.

These may include:

- Payment processing providers

- Delivery and logistics partners

- Website hosting and e-commerce providers

- Customer relationship management systems

- Email and marketing service providers

- Website analytics providers

- IT support and technology service providers

Our online store is powered by Shopify, which may process customer information to support website functionality, transactions and related services.

We do not sell customer contact lists to third parties.

We may disclose personal information where required by applicable law or a valid legal request.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, analyse website performance and support relevant advertising.

Cookies may be used to:

- Remember shopping cart contents

- Support secure checkout

- Understand website traffic

- Improve website navigation

- Measure marketing campaign performance

- Personalise website experiences

Where required by applicable law, we will obtain consent before using non-essential cookies.

You may manage your cookie preferences through available website controls or browser settings.

Disabling certain cookies may affect website functionality.

8. Marketing Communications

With your consent where required, Kinza Flowers may send communications relating to:

- New flower collections

- Seasonal arrangements

- Special promotions

- Flower workshops

- Corporate gifting services

- Exclusive offers and announcements

Marketing communications may be delivered through email, SMS or WhatsApp, depending on the communication preferences you have provided.

You may opt out of marketing communications at any time by using the unsubscribe option or contacting our team.

9. Data Storage and Protection

We implement reasonable technical and organisational measures designed to protect personal information.

These measures may include:

- Secure website connections

- Restricted access to customer information

- Secure payment processing

- Appropriate access controls

- Use of reputable technology service providers

Personal information is retained only for as long as reasonably necessary to fulfil the purposes described in this policy or to comply with applicable legal obligations.

10. International Data Transfers

Some of our technology and service providers may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, we take appropriate steps to ensure that such transfers comply with applicable data protection requirements.

11. Your Privacy Rights

Subject to applicable UAE data protection laws, you may have the right to:

- Request access to your personal information

- Request correction of inaccurate information

- Request deletion of personal information in certain circumstances

- Withdraw consent where processing is based on consent

- Object to certain processing activities

- Request information about how your personal data is used

- Request restriction or transfer of your information where applicable

We will review and respond to privacy-related requests in accordance with applicable legal requirements.

We may request identity verification before processing certain requests.

12. Third-Party Websites

Our website may contain links to external websites or services.

Kinza Flowers is not responsible for the privacy practices, security or content of third-party websites.

We encourage customers to review the privacy policies of any external websites they visit.

13. Children's Privacy

Our website and online shopping services are not intended for children to use independently.

Where personal information is collected in connection with children's flower workshops or activities, we aim to obtain the necessary information and permissions from a parent or legal guardian.

We do not knowingly collect personal information from children without an appropriate legal basis.

14. Changes to This Privacy Policy

Kinza Flowers may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, legal obligations or privacy practices.

Any updates will be published on this page with a revised effective date.

We encourage customers to review this policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

Kinza Flowers

Warsan First, International City

Dubai, United Arab Emirates

Email: hello@kinzaflowers.com

Website: https://kinzaflowers.com/